You're a... Community Manager!

You’re the people’s champ

You’re the ultimate relationship-builder. You hang out where your customers are and act as the voice of the company. You take the good, the bad, the ugly, and everything in between to help troubleshoot as needed. That means you’re shaking hands and kissing babies across your organization so you can make sure your charges (the audience and community you manage) feel loved and heard.

You most likely connect prospects to the sales team, work closely to get to the heart of community member frustration by collaborating with the support team, and keep the broader marketing team informed of what’s happening live in the market.